Natural Plus Privacy Policy

Myprotein protects the privacy of our customers. Please take the time to read this text which explains what information we collect about you, how we use it and your rights. SC NATURAL PLUS COMERT SRL (“Naturalplus” or “we”) controls the information received during use.

Naturalplus.ro and any other associated application ("Site").

What personal information do we collect?

We collect personal information from you when you provide it to us directly and through your use of the Site. This information may include:

Information you provide when using our site (e.g. name, contact details, gender, product reviews and any information you add to your profile)

Transaction and billing information, if you purchase from us or use our website (e.g. credit/debit card details and delivery information)

Records of your interaction with us (e.g. if you contact customer service or interact with us on social media)

Information you provide when you enter a contest.

Information collected automatically, using cookies and other tracking technologies (e.g., which pages you viewed and each time you clicked on one of our emails). We may also collect information about the device you are using when you access our site.

Any other information necessary for the site, for example, we may access your location if you give your consent.

If you purchase from one of our stores, we may combine the information you provide to us in the store (if you purchase something) with the information above.

What do we use personal information for?

Depending on how you use our site, how you interact with us, and the permissions you give us, we aim to use the data you provide:

To complete your order and update your online account

To manage and respond to any customer service questions or complaints

To personalize the Site according to your preferences and to show you content that we think you are interested in, based on your account information, purchase history and browser activity.

To improve the quality of the Site and to monitor its use.

To conduct a survey, we may contact you to provide feedback on our products.

To send you marketing messages and to show you targeted advertisements, where we have your permission.

For security purposes, to investigate fraud and where necessary to protect ourselves and third parties

To comply with legal obligations

We rely on the following legal basis, in accordance with data protection legislation, to process your personal data:

Because the processing is necessary to enter into a contract with you or to take security measures before entering into a contract with you (e.g. when you buy something from us, we will use your personal information to process the payment and complete the order)

Because we have obtained your consent (e.g. when you contact us to ask a question, when you add optional information to your profile or agree to receive marketing from us)

Because we are a provider and it is in our interest to challenge the services we offer. We want to understand as much as possible about our customers so that we can offer them the best products and to give them the best possible experience. We use information about you to personalize the way you view the Site, to make it more interesting and to make it more relevant to the products you are looking for.

Our site may allow you to add additional information to your profile, such as information about your body type, skin color, hair type, hair condition, exercise regimen, goals, height, and weight. We treat each piece of information you provide with care because we understand that it may reveal information about things like your health or ethnicity. Providing this information is not mandatory and you can delete or update it at any time.

Marketing

We love communicating with our customers and depending on your marketing preferences, we may use your personal information to send you marketing messages by email, phone or post. Some messages may be tailored to you, based on what you have searched for or purchased and any other information we have about you.

If you no longer wish to receive marketing messages from us (or would like to start receiving them again), you can change your preferences at any time by simply contacting us (details below), checking the 'unsubscribe' link which is in any email or simply updating your account settings. If you opt out of marketing messages, please note that we may contact you from time to time with various messages (e.g. delivery or order confirmations or information about your legal rights)

You may also see advertisements from our Site when you use third parties, including on social networks. These advertisements may be tailored to you using cookies (which record your online activity, thus allowing us to show advertisements to customers who visit our Site). If you see an advertisement on a social network, this is possible because we have contacted that social network to present advertisements to our customers or users who match our customers' demographic profile. In some cases, this involves sharing your email address with that social network. If you no longer want to see advertisements tailored to you, you can change the privacy and cookie settings in your browser and the settings of the third parties.

Who do we share personal information with?

We share personal information with the following third parties:

With other companies that are part of our group of companies necessary to administer the Site.

With service providers who work for us, e.g. delivery companies and payment processors.

With our professional and legal advisors

With third parties who help us prevent and detect fraud

With law enforcement or other authorities e.g. to report fraud or to respond to a legal request

In the event that we sell any business assets, our customers' personal information may be disclosed to a prospective buyer. In such a case, we will make reasonable efforts to ensure that the buyer will comply with the terms of this Privacy Policy.

Otherwise where do we have your consent or are there other legal ways to do this

Storage and Retention

We use service providers around the world. As a result, personal information may be processed in countries outside of Europe, including in countries where you may have fewer legal rights over your data than under local law. If we transfer personal information outside the European Economic Area, we will, in accordance with applicable law, ensure that your privacy rights are adequately protected by appropriate safeguards, in particular in EU standard contractual clauses. Please contact us if you would like to learn more about these safeguards.

security

This Site ensures that your information is encrypted when you leave the Site. This process involves converting information into a code to prevent unauthorized access. This Site uses this process and uses security methods to ensure the protection of all transactions made with a debit/credit card. Encryption methods such as SSL are used to protect customer information when it is in transit to and from this site over a secure communications channel.

While we do our best to ensure that personal information is protected at all times by our Site, we cannot guarantee the security and integrity of all information transmitted to our Site.

BOYS

Our website is not intended for and should not be used by children under the age of 18. We do not knowingly collect personal data from children under the age of 18.

Cookies

Our website uses cookies and similar technologies to provide certain website functionalities, to understand and measure performance and to deliver advertisements. Please see our Cookie Policy. here for information about what cookies we use and how to change their settings.

Your rights

You have certain rights in relation to your personal data, including the right to access and correct your personal data and, in specific circumstances, to transfer your personal data to another entity in a commonly used format. You have the right to object to your personal data being used for certain purposes, including to send you marketing. See “Marketing” above for more details on how to opt out of marketing. You also have the right to request the erasure of your personal data, for example; where our purposes for processing your personal data have ended; where you object to our processing of your personal data based on legitimate interests and we have no compelling legitimate grounds to continue processing your personal data; and where our processing was based on your consent which you have withdrawn. We will comply with any requests to exercise your rights in accordance with applicable law. Please note, however, that there are a number of limitations to these rights and there may be circumstances in which we are unable to comply with your request. To make any request regarding your personal data or if you have any questions or concerns about your personal data, you should contact us using the details below. You also have the right to contact your local data protection supervisory authority.

Contact us

If you have any questions or would like to know anything about any aspect of the Privacy Policy, please contact us using the details below:

Phone: 0799 989 599

Email: claudiu@naturalplus.ro

Address: Nichita Stanescu Street, No. 8, Dej, Cluj County, postal code 405200

Updated on 08/20/2023