Terms and conditions

"These terms and conditions ("Terms") govern the use of the website www.naturalplus.ro ("Site") by users ("you" or "your") and their relationship with:

SC NATURAL PLUS COMERT SR (with the trading name Naturalplus), a company registered in Romania with registration number RO 5179064 , whose registered office is at Nichita Stanescu Street, No. 8, Dej, Cluj County, postal code 405200

("we", "our" or "us")

Please read the terms and conditions carefully as they affect your legal rights and obligations. If you do not agree to these terms and conditions, please do not access or use the website. By ordering our goods or services, you agree to be bound by these terms and conditions. It is recommended that you print a copy of these Terms and Conditions so that you have them handy.

If you have any questions about these terms and conditions, please contact us."

1. Agreement

By using the Website, you agree to these Terms and authorize us to transmit and obtain information (including updated information) from third parties, including but not limited to your debit or credit card numbers or your credit reports, for the purpose of verifying your identity, validating your credit card, obtaining an initial authorization of your credit card, and authorizing individual purchase transactions.

2. Amendments

We reserve the right to update these Terms from time to time, and any changes will be communicated to you by means of an appropriate notice on the Website. It is your responsibility to check the implementation of such changes. The changes will be applied in connection with your use of the Website, after prior notice. If you do not wish to accept the new Terms, you should not continue to use the Website. If you continue to use the Website after the date on which the change comes into effect, your use of it constitutes your agreement to comply with the new Terms;

modify or withdraw, temporarily or permanently, this Website and the material contained therein (or any section thereof) without prior notice to you and you confirm that we are not liable to you for any modification or withdrawal of the Website or its content and deactivate any user identification code or password provided to you, chosen by you or allocated by us, at any time if, in our opinion, you have breached in any way the provisions of these Terms.

3. Registration

By using this Website, you warrant that you are legally capable of entering into binding contracts, you are at least 18 years old, the personal information requested at the time of registration is true, accurate, up-to-date and complete in all respects, and you are not impersonating any other person or entity.

You will immediately inform us of any changes to your personal data via email or by calling our Customer Service representatives at:

4. Privacy Policy

All your personal information will be treated confidentially and will be used in accordance with the Privacy Policy. In addition, information about you will be processed in accordance with the Privacy Policy. By using our Website, you agree to this processing and warrant that all information provided by you is accurate.

When you shop on this Website, we will ask you to enter your personal data, in order to be able to identify you, such as your name, email address, billing address, delivery address, credit card or other payment information. We confirm that this information will be managed by us in accordance with the agreement concluded with the Office of the Personal Data Protection Officer.

5. Protecting your safety

To ensure that none of your credit or debit cards are used without your consent, we will validate the name, address and other personal information provided by you during the order placement process against relevant third-party databases.

The risk of online fraud is something we take very seriously. Given the increasing volume of fraudulent credit card transactions, we make considerable efforts to ensure that all orders are rigorously verified, using the information already provided. We may contact you to conduct additional security checks and request your cooperation in successfully completing them. We will not tolerate fraudulent transactions and such transactions will be reported to the relevant authorities.

By accepting these Terms, you consent to such checks being carried out. In the context of such checks, personal information provided by you may be passed on to a registered Credit Reference Agency, who may keep a record of such information. We assure you that all of this is solely for the purpose of confirming your identity, no credit check is carried out and your credit rating is not affected. All information provided by you will be kept secure and processed in strict accordance with the Data Protection Act 1998.

6. Compliance

The website may be used in a manner and for exclusively lawful purposes.

You agree to comply with all applicable laws, statutes and regulations regarding the Website and its use.

You agree not to upload or transmit through the Website any viruses, Trojan horses, worms, logic bombs or anything else designed to interfere with, interrupt or disrupt the normal operation of a computer, upload or transmit through the Website any defamatory, offensive or obscene material and not to attempt to gain unauthorized access to our website, the server that hosts our website or any other server, computer or database connected to our website.

You are prohibited from attacking our site via a denial-of-service attack or a distributed denial-of-service attack.

By breaching this provision you will be committing a criminal offence under the Computer Misuse Act 1990. Any such breach will be reported to the relevant authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial of service attack, viruses or any other harmful technological material that may infect your computer, computer programs, data or other proprietary material, as a result of your use of our Website or your downloading of any material posted on it or any website linked to it.

7. Links to third parties

To make things easier for our customers, the Website may contain links to other websites or materials over which we have no control. We inform you that we are not responsible for these websites or materials, nor do we review or endorse them. We will not be liable for the privacy practices or content of these websites, nor for any damages, losses or offenses caused or alleged to be caused in connection with the use or acceptance of such advertising materials, content, products, materials or services available on such websites or external resources.

8. Orders

All orders are subject to acceptance and availability criteria. If the products ordered are not available, you will be informed via email (or other means, if an email address has not been provided) and you will have the option to either wait until the item is in stock or cancel the order.

All orders placed by you will be treated as offers to purchase our goods or services and we reserve the right to reject such offers at any time. You should note that any automatic confirmation of your order from us does not constitute our acceptance of your offer to purchase the goods or services advertised on the Website. A contract between you and us will be formed when we (i) charge your credit or debit card or PayPal account or (ii) ship the products to you or commence the services, whichever is the later, at which time you will receive an email confirming the conclusion of the contract (“Dispatch Confirmation”). The contract will be solely for those goods and services whose dispatch has been communicated to you by means of the Dispatch Confirmation. We are not obliged to supply you with any other goods or services that are part of your order before the dispatch of those goods or services is communicated to you by means of a separate Dispatch Confirmation.

We will take care, to the extent possible, to keep your order and payment details secure, but except for a negligent approach on our part, we cannot be liable for any loss suffered by you if the data you provided to us when accessing or ordering from the Website is accessed by unauthorized third parties.

Products sold on the Website are not intended for resale or distribution. We reserve the right to cancel any orders and/or suspend any account if we believe that products are ordered in violation of this provision.

You will assume the risk of the products once they have been delivered to the delivery address specified when ordering the products. We will not be liable if you provide us with an incorrect delivery address or if you fail to collect the products from the delivery address specified.

9. Right of cancellation

The order can only be successfully canceled within the first 15 minutes of placing it. If the order has already entered the warehouse, it cannot be canceled, but we can send you the return information to return the products once they are delivered to you!

If you have purchased the products or services as a consumer (for example for personal use, as opposed to commercial use), we inform you that you have the right to cancel any contract concluded with us within 14 days from the date of taking possession of the goods or services (the 14 days refer to the return period for the products once they are delivered).

If you happen to wish to cancel a contract for this reason, then please consult Return policy for more details.

10. Prices and Payments

All prices displayed on the Website include VAT (where applicable) at current rates and are correct at the time of entry into the system. However, we reserve the right to change prices without prior notice (provided that any changes made do not affect any orders for which you have been sent a Dispatch Confirmation).

If your delivery address is outside the UK, you may be required to pay import duties and taxes (including VAT), which are levied when your order reaches the destination country. Any such additional costs will be borne by you. Please note that customs policies and practices can vary greatly from country to country. We recommend that you contact your local customs office for more information.

Payment can be made via major credit or debit cards or via PayPal. Payment will be debited and held from your account before the product is shipped or the service is provided to you.

In the unlikely event that the price shown on the checkout page is incorrect and we discover this before accepting your order in accordance with clause 9, we are not obliged to offer you the products at the price shown. We always try to ensure that the prices of goods displayed on our Website are correct, but occasionally various errors may occur. If we discover an error in relation to the price of the products ordered we will inform you as soon as possible, giving you the opportunity to reconfirm the order at the correct price or to cancel it. If you cancel your order and you have already paid for the products (but they have not yet been dispatched), you will receive a full refund.

You confirm that you are the owner of the credit, debit or PayPal card used. All credit/debit card holders will be subject to validation and authorization checks by the issuer. If your payment card issuer refuses or, for various reasons, does not authorize payment to us, we will not be liable for any delay in your order or for its non-delivery.

If your debit card payment is not successfully processed for any reason, we reserve the right to retry the charge. We will notify you at least 48 hours in advance of any attempted charge by sending an email to the address you provided to us. If you do not want us to retry the charge, you must cancel your order within 48 hours of receiving the email.

You are permitted by us to use discount codes in strict accordance with the terms and conditions attached to them, which may include, among other things, terms regarding your eligibility to use these codes and the maximum order value. Please familiarize yourself with these terms and conditions before placing an order, as we reserve the right to reject or cancel any orders that do not comply with these terms, even when the order value has been withheld from your credit or debit card. If there are any inconsistencies between the terms and conditions under which the discount codes were issued and these terms and conditions, the terms and conditions attached to the discount codes will take precedence. A copy of the terms and conditions attached to the discount codes can be obtained by email from our Customer Service representatives:

Email address: claudiu@naturalplus.ro

11. Intellectual property

The content of the Website is protected by copyright, trademark and database laws and other intellectual property laws, and you agree that the materials and content provided as part of the Website remain the property of us and our licensors.

You may access and display the content of the Website on a computer screen, save the content in electronic form on a disk (but not on servers or other storage devices connected to a network), or print a copy of such content for your personal, non-commercial use, provided that you comply with any and all copyright and proprietary notices. You may not reproduce, modify, copy, distribute or use the materials or content of the Website for commercial purposes.

12. Limitation of liability

Supply of goods

(a) Subject to clause 14(b), if we fail to comply with these Terms, we will be liable solely for those losses suffered by you as a result of our failure to comply with the Terms (whether for breach of contract, tort (including negligence), breach of statutory provision or otherwise) which are a foreseeable consequence of such failure.

(b) Nothing in these Terms excludes or limits our liability for:

  • death or personal injury caused by our negligence;
  • fraud or false statements;
  • any breach of obligations under section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
  • defective products, under the Consumer Protection Act 1987; or
  • any deliberate breach of these Terms, which would entitle you to terminate the Agreement; or
  • any other matter in relation to which it would be unlawful for us to exclude or attempt to exclude our liability.

Website use

The Website is provided "as is" and "as available" without any representation or endorsement, and we make no warranties, express or implied, with respect to it or its use. You acknowledge that we cannot guarantee and are not responsible for the security or confidentiality of the Website and any information you provide. You assume all risks associated with your use of the Internet.

While we try to ensure that the material included in the content of the Website is accurate, reputable and of high quality, we do not assume any responsibility where this is not the case. We are not responsible for any errors or omissions, for the results obtained from the use of such information or for technical problems that you may experience in connection with the use of the Website. If we are informed of any inconsistencies relating to the material on the Website, we will try to correct those inconsistencies as soon as possible.

In particular, we assume no responsibility in relation to the following:

  • incompatibility of the Website with your equipment, software or telecommunications connections;
  • technical problems, including errors or interruptions of the Website;
  • the inappropriateness, inaccuracies or inaccuracies of the Website; and
  • failure of the Website to meet your requirements
  • To the extent permitted by applicable law, you agree that we will not be liable to you or any third party for any indirect or incidental damages (both terms including, but not limited to, pure economic losses, loss of profits, business interruption, loss of anticipated savings, wasted expenses, loss of privacy or loss of information) or any other indirect, special or punitive damages arising out of or resulting from your use of the Website.

13. Division clause

If any provision of the Terms is deemed unlawful, void or unenforceable for any reason, that provision will be deemed severable from these Terms and will not affect the validity and enforceability of the remaining provisions of the Terms.

14. Waiver clause

No waiver on our part will be interpreted as a waiver of taking the measures or actions required in the event of a breach of any of the provisions.

15. Contract integrity clause

These Terms constitute the entire basis of any agreement between us and you.

16. Legislation and jurisprudence

These Terms will be governed by and construed in accordance with the laws of Romania, with any disputes being resolved exclusively by the courts of Romania .

17. Naturalplus online price alignment

  • It must have the same quality of ingredients.
  • It must be from Romania.
  • We need to be able to verify the offer.
  • The product must be in stock and ready to ship that day from the lower priced site. Backorders and out-of-stock products will not be considered.
  • The product must be new, not part of a clearance sale, and not discounted due to damage or expiration.
  • The use of other coupons and promotional codes for the purpose of price matching is prohibited.
  • Price alignment must be completed BEFORE ordering the product from us. No price alignment requests will be honored retroactively.
  • We reserve the right to exclude "special offers".
  • We can align the price of individual products and not a combination of products.
  • The company must have been in operation for more than 6 months and be able to accept online payments, otherwise the decision will be entirely ours.
  • The products must be identical (size, flavor, and quality). Alignment of fixed prices is at our discretion.
  • We reserve the right not to align prices if we consider that the alignment is not comparable or fair.
  • We reserve the right to discontinue this service at any time without prior notice.
  • We are unable to match the prices of Myprotein products provided by third party suppliers.
  • Our decision is final.

18. Reviews

  • If you submit a review, you grant us a non-exclusive, perpetual, royalty-free, irrevocable, and sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world, in any media.
  • You grant Naturalplus and its sub-owners the right to use the submitted name in connection with such content, at their sole discretion.
  • You agree to waive the right to be identified as the author of such content and the right to object to derogatory treatment of it.
  • You agree to take all necessary actions to perfect the above rights granted by Naturalplus , including the execution of acts and documents, upon request Naturalplus .
  • You represent and warrant that you own or control all of the rights to the content you post; that, at the time the content or material is transmitted to Naturalplus :
  • The content and material is accurate;
  • The use of the content and material you provide does not violate the guidelines Naturalplus applicable and does not cause harm to any person or entity (the material or content is not defamatory). You agree to indemnify Naturalplus for all third party complaints to Naturalplus , arising out of or related to a breach of any of these warranties.
  • The winners of the review contest will be announced via email.

19. Contests

  • We reserve the right to periodically modify these terms without prior notice.
  • These rules will be considered an integral part of each contest, unless a contest has other announced rules.
  • By participating in the contests, all participants will be deemed to have read, understood and will abide by these rules. All our decisions are final and binding, and participants have no right to contest them.
  • Any person who is an employee, a family member of an employee, or has a direct connection with the company SC NATURAL PLUS COMERT SRL is not entitled to participate in these contests.
  • Contests are only available to residents of Romania.
  • Unless age restrictions are specified, all participants must be at least 18 years of age. Participants under the age of 18 must receive parental or guardian consent.
  • All entries must be submitted by the specified date. Notifications of participation will be sent upon entry. No liability will be assumed for notifications of participation that are sent incorrectly, lost for technical reasons or otherwise, or are received after the closing date of the competition.
  • We reserve the right to disqualify without prior notice any entry that we believe was recorded through improper technical means and/or we believe to be fraudulent.
  • Participants are responsible for their own costs of accessing computer networks.
  • Contest prizes are offered in the form of discounts/Natural Plus products.
  • We will not be liable or responsible for: (i) any failure of the winner or any participant to comply with these rules; (ii) any interruption, delay or misdirection of entries into the competition; (iii) any failure, improper functioning or inaccessibility of servers, systems or networks.
  • We will be the promoter of all competitions subject to these terms and conditions, unless otherwise stated.

Awards

  • If a prize is unavailable for any reason, we reserve the right to substitute a similar prize of equal or greater value.
  • Only one prize will be awarded per household.
  • No alternatives in other products or cash equivalent will be offered, and prizes are not transferable.

Notification

  • The winner's name will be selected by random draw after the contest closing date, from all correct answers received.
  • The winner of a prize will be notified within 28 days after their name is selected.
  • Please allow 28 days for delivery of all prizes.
  • If the winner of a contest is unable to receive a prize for any reason, or if the winner cannot be notified after reasonable efforts, we may forfeit the prize without any further liability to the winner.
  • Only one prize will be awarded per participant/email address for each contest. Winners' names will be made available upon request.
  • The names of the winners may be published on our website and/or on Facebook, Twitter or any other social media platform.

Claiming prizes

  • Prizes involving travel: (a) Travel arrangements are the responsibility of the winners, unless otherwise specified; (b) we reserve the right to request written permission from the parents or guardian of any winner who is under the age of 16 and will require the presence of an accompanying person who is at least 18 years of age.
  • Prizes/tickets won may be restricted to a certain period of the year. Unless otherwise specified, they must be claimed within six months of the draw date.
  • When prizes are offered by a third party, the winner is required to complete and comply with all necessary formalities required. We have no responsibility for the actions of other individuals or companies.

20. Referral Program

By following the terms and conditions below, you can earn 'credit' that you can use towards purchases on the site. You simply need to invite a new customer through the referral program by providing them with your referral code or link (the "Referral Program"). You can participate in this program as a referrer only if you have previously placed an order.

A new customer is a person who has not previously placed an order with us on the site (a "Guest"). If the Guest has an account on the site but has not yet placed an order, they can participate in the Referral Program only through the 'referral link'. If the Guest already has an account on the site, they will not be able to participate in the Referral Program using a 'referral code' (regardless of whether they have previously placed an order or not).

If the Invitee clicked on the invitation link, the discount code will be automatically applied at checkout. If the Invitee uses an invitation code, it must be entered manually at checkout.

For the avoidance of doubt, credit generated through the Referral Program can only be used on the site and neither you nor the Guest have any financial claims. The credit cannot be converted into cash. The credit existing in your Referral Program cannot be transferred.

You will receive the credit applied to your account 24 hours after the order is shipped to the Guest. If the Guest cancels the placed order, for any reason, within 3 days of shipment, you will no longer receive credit for this order. You will receive the credit in the default currency of the site.

Any credit accumulated through the Referral Program that is not used within 90 days of the date of accumulation will expire.

The guest must place an order with the minimum value written on the site.

All discounted products and subscription products are excluded from the Referral Program. If you participate in the Referral Program, you may not participate in other affiliate programs, cash-back offers and/or other promotions of this type.

We may, at our discretion and at any time, withdraw credit generated through the Referral Program - if we suspect that use of the Referral Program is fraudulent, deceptive or contrary to these terms.

The credit will apply if the following have been met:

  • The account was created using the referral code/link.
  • This is the customer's first order.
  • At the time of placing the order, over 200 RON was spent after applying the discount and before applying the shipping cost
  • No other discount/promotion was applied than the reference one.
  • The order has been shipped to the customer for more than 48 hours.
  • The person with the code must already have an order previously placed in their account.

If all of the above information is correct, we will need to be contacted by your friend so we can investigate.

21. Site Offers

  • Discounts for selected sites/items
  • The discount is applied to the shopping cart, excluding free gifts and other promotional items. The maximum amount and discount percentage will vary depending on the promotion.
  • Cost reduction
  • Discount offered when offer requirements are met. Maximum amount and discount percentage will vary by promotion.
  • Decrease in discounts
  • The discount percentage decreases periodically over time, as noted. The maximum amount and discount percentage will vary depending on the promotion.
  • The price then/currently
  • The discount is automatically applied to the products as shown on the product pages. In some cases, gifts must be manually added to the shopping cart so that additional information can be provided.
  • Free delivery
  • Applied at checkout, the discount will be equal to the specific delivery costs depending on the country you are from. Delivery to other countries may be subject to charges.
  • Multiple purchase
  • The discount applies to the cheapest product in the shopping cart that meets the promotional requirements.

Exceptions

  • Gift certificates, new products and other specific items are exempt from discounts. We reserve the right to change the list of exempt products at any time. Only one discount code can be applied to the shopping cart.